1. 1. The buyer who is a consumer, in accordance with the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2017, item 683, as amended) is entitled to withdraw from a distance contract without giving a reason, sending to Seller's address, a relevant written statement within 14 days from the date of delivery. To meet the deadline, it is enough to send a statement before its expiry. The statement should be sent by post to the address of the Seller's registered office: Obsession For You Sebastianplatz 5 A-1030 Wien, Austria or ul. gen. Henryka Dąbrowskiego 10 place 3, 41-500 Chorzów, Poland.
2. 2. In the event of exercising the right of withdrawal, a distance contract is considered void. What the parties have rendered is returned unchanged. The consumer should immediately return the purchased goods, no later than within 14 days.
3. 3. A model statement of withdrawal from the contract without giving a reason is Annex A. This model is an example and is only intended to help the Buyer exercise the right of withdrawal.
4. 4. The buyer should properly secure (pack) the returned goods in a way that prevents their destruction or damage in transit. The returned goods must be accompanied by the proof of sale received along with the goods.
5. 5. In the event of successful withdrawal from the contract, the refund of the amount paid by the consumer will take place without undue delay, no later than within 7 days of receipt of the return shipment by the seller. The consumer should inform the Seller about the way he wants to receive a refund of the amount paid (bank transfer or remittance to the address provided).
6. 6. The cost of packaging and returning the Product shall be borne by the Buyer. The store does not accept parcels sent on delivery.

ATTACHMENT A

Claims

1. In the event of non-compliance of the product with the order, the Online Store www.obsessionforyou.com is liable to the Buyer who is a consumer in accordance with the provisions of the Act of 27 July 2002 on special conditions of consumer sales (Journal of Laws of 2002, No. 141, item 1176, as amended). The buyer loses the rights set out in the aforementioned Act if he does not notify the Store of this fact before the lapse of 2 (two) months from finding the product does not comply with the order.
2. In the event of non-compliance of the product with the order, the complained product in the unaltered state (without signs of use and damage), together with the proof of purchase and a letter stating the type of non-compliance and expectations regarding how to resolve the problem, should be sent to the Seller's address: Obsession For You Joanna Orpik  Sebastianplatz 5 A -1030 Wien, Austria or ul. gen. Henryka Dąbrowskiego 10 place 3, 41-500 Chorzów, Poland.
3. The cost of delivery of the complained Product to the Seller is covered by the Buyer. The store does not accept any packages sent on delivery.
4. Specifying the method of solving the problem, the Buyer has the right to request the Seller to bring the order into conformity with the order through a free replacement, unless the exchange is impossible for reasons beyond the control of the Store. If the Seller is unable to comply with certain requests, the Buyer has the right to demand a price reduction or may cancel the order (withdrawal from the contract).
5. Online Store www.obsessionforyou.com reserves the right to a 14-day complaint consideration period from the date of notification of non-compliance of the Product with the order. The day of submitting a complaint is the day of delivery of the complained Product to the Seller's address: Obsession For You Joanna Orpik Sebastianplatz 5 A-1030 Wien, Austria or ul. gen. Henryka Dąbrowskiego 10 place 3, 41-500 Chorzów, Poland.
6. If a complaint is considered in favor of the Buyer, it is possible to exchange the complained Product for another one or refund to the bank account indicated by the Buyer. The return will be processed within 14 days from the date of consideration of the complaint.
7. When the fulfillment of Buyer's requests involves the delivery of a new Product, the costs of its delivery shall be borne by the Seller.
8. The right to withdraw from the order does not apply if the Seller finds that the returned product has traces of use or is affected by mechanical damage of external origin.
9. In the case of sales not constituting consumer sales, the provisions contained in articles 556-576 of the Civil Code shall be excluded.